support msp conversation

Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important steps that will help you get there.
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it mistakes broken pc

During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their IT investments never really yielded the kind of returns they expected and come to us looking to change the trend. When analyzing the reasons for the failure of their IT investment, here’s what we come across most often.
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red flag warning

As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is IT. When you are so busy looking into other things, the start of IT issues may slip your watchful eyes. In this blog, we discuss the IT red flags that you need to watch out for.

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manager technology balance

Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into you.

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unknown staff member

In many industries, there are seasonal spikes in business around specific times. For example, CPAs/Accounting firms, though busy all year, generally see a spike in business around the time of tax planning, IRS return filing, etc., the retail industry sees a boom around the Holiday Season, and so on. During such peak times, it is common practice in the industry to employ part-time staff to meet the immediate resource needs. While this works well in terms of costs and for handling additional work/client inflow, this poses a few challenges from the IT perspective. In this blog, we explore those challenges so you know what to watch out for before bringing part-time staff on board.

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cloud decision time

More and more SMBs are migrating to the cloud and that is not a surprise considering the numerous benefits the cloud can offer them. For a SMB, the cloud is a cost efficient and secure answer to their growing data needs and IT security requirements. The cloud grows with them and lets them scale their business without worrying about a corresponding rise in IT costs. Plus, with the cloud, the important aspects of security and backups are mostly taken care of by the cloud service provider. And then, there’s the convenience of any-time-anywhere data access. With all these benefits that the cloud brings, what’s there to think about before signing up with a cloud service provider? While are a lot of benefits of storing your data on the cloud, but your data is still yours, so there are a few things you need to know and be comfortable with before you jump onto the cloud.

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cube hands security

Does HIPAA regulation cover your business? There are two categories of entities who are regulated by HIPAA and are required to be in full compliance.

Covered Entity – This is the main focus of the original law. Covered entities are those who, in their normal activities, create, maintain, directly access and/or transmit PHI and ePHI. Examples of these entities are healthcare providers, clearinghouses, insurance plans, and employers who self-insure. [Note: In general a specific individual is not considered a covered entity. Their employer is the covered entity. Individuals, however, still have a duty to support and ensure compliance and would likely face disciplinary action by their employer for individual behaviors that compromise compliance. Their employer would be the target of OCR fines and penalties.

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watching eye

So you know you are regulated by HIPAA. But in a broad sense, what must your organization do to be in compliance? First and foremost, you need to understand what HIPAA and the HITECH Act are regulating. HIPAA and the HITECH Act are regulating and enforcing the security of an individual patient’s health information. The specific information being regulated is known as Protected Health Information (PHI), also known sometimes as Individually Identifiable Health Information (IIHI), and its subset, electronic Protected Health Information (ePHI). ePHI is simply PHI stored, maintained, etc. in digital form. These are defined as any data that can individually identify a patient. That means anything that can reasonably ID a patient. Examples include SSN, medical ID, age, vmail, URLs, driver’s license number, license plate numbers, photos, names of relatives, identified test results, telephone numbers, email and postal addresses, and medical images. As can be seen, this sweeps a large swath of data under the umbrella of protected information.
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secure folder

You deal with HIPAA every time you visit a medical office. But what is this law that seems to constantly appear anytime you get near a healthcare provider? HIPAA is the acronym for The Health Insurance Portability and Accountability Act of 1996. Aside from allowing for portability of health insurance for the individual, the laws main reason for being is to ensure the protection and privacy of an individual’s medical data. HIPAA strictly regulates the security of medical data, and holds anyone who possesses or touches it in any way liable for any data breach that occurs. HIPAA (1996) and its younger cousin, the HITECH Act of 2006 strictly regulate and monitor the security of all individual medical data in the U.S.
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hippa fines

For most of us, HIPAA is just some strange acronym for a law we stumble across everytime we visit a doctor’s office or medical clinic. Something about signing to allow the office to have access to your medical records so they can treat you. Or something like that. However, if your business has a professional […]