No doubt, having an MSP to manage the IT requirements of your dental practice offers multiple benefits. But, be sure to consider the following before you sign up with one.
In our last blog, we discussed 2 of the 5 important IT checklists that every SMB should have. In this post, we cover the other 3, namely, IT training, Data Backup, and BYOD checklists.
We hear routinely in the news that a major corporation or government agency has had its data integrity compromised, with millions of pieces of personal data accessed. In these cases the criminals behind the attack hope to get money by selling that data to other criminals. In the case of ransomware, the criminals want your money, and try to get it by holding your data hostage. Plain, old fashioned kidnapping with a hi-tech spin.
What can you do to avoid falling victim?
Bring Your Own Device, or BYOD, to work was an idea a few years ago that is becoming a reality very fast. To use your personal smartphone, tablet or laptop for work seems increasingly natural. Employees are embracing this concept without any serious reservations. As more and more business activity becomes technology driven, to have electronic gadgets right by your side all the time make sense. According to a survey conducted by Logicalis about 75% of employees in high growth markets such as Brazil and Russia and 44% in developed markets bring their own devices to work.
BYOD refers to a firm’s policy of allowing employees to use their own personal phones, tablets and laptops for all their work applications.This is a pretty common policy, and it has many benefits, but it brings along risks. How are you addressing these risks?
You use the cloud and don’t even know it. Do you go to Amazon and create a wishlist? Do you have an email account on Yahoo? That is cloud computing. All your emails are stored on Yahoo servers somewhere. They are on physical servers, of course, but they aren’t on your laptop. The advantage is that when you spill your coffee onto the laptop keyboard, you haven’t lost all your emails even if you never backed up your hard drive. (If you haven’t, shame on you, by the way.)
It’s a fast-paced world. Not only do people want things, they want things right now. This sometimes-unnerving need for instant satisfaction has only intensified now that we have Wi-Fi and mobile devices that keep us connected regardless of where we are, what we’re doing, or the time of day. There is no longer any tolerance whatsoever for waiting. A business with a website that fails to load, or loads too slowly, will lose customers and leads to competitors.
So what has your business done to address this need for constant accessibility and optimal uptime? Do you feel you’re doing enough to meet the demands and expectations of your customers, new business prospects and those who have just now found you on Google?
If you’re a small-to-medium sized business owner, do you have confidence in your technology infrastructure? Can you say with certainty that your website, internal server, and mobile applications function smoothly, efficiently, and correctly?
It should come as no surprise that many small to midsize business owners take pride in overseeing every aspect of their startup business. Naturally, many are apprehensive when it comes to surrendering control of their servers, their data, and their applications.
The downside of this need for control is that operating and maintaining everything onsite can be time consuming, super expensive, and it can make your business more vulnerable to failure related downtime and cyber threats.
Although everything can be stored in the cloud at a fraction of the cost, many aren’t responsive to the idea of sharing the infrastructure their technology runs on.
More people today use personal mobile devices like smartphones and tablets for business purposes. Such devices, coupled with greater Wi-Fi accessibility and cloud services, have empowered us with the ability to access data and do business from practically anywhere at anytime.
Needless to say, many small-to-medium sized business owners have embraced the BYOD (Bring-Your-Own-Device) revolution. The benefits are obvious; increased employee productivity, enhanced services to customers/clients, and better overall customer and employee satisfaction.
But what about the potential consequences associated with this mobility revolution? Are small business owners doing enough preemptive planning to address potential risks that could arise with the use of BYOD devices?
Believe it or not, once upon a time, kids at the bus stop didn’t have cell phones and the mobile device strategy of many businesses was typically “you’ll take what you’re given, refrain from using it for any personal use, and the data may be scrubbed clean whenever we please.”
We’ve come a long way. Today, businesses really have no choice but to let employees use personal devices for work purposes. Blurred lines now make it difficult to differentiate between what is professional and what is personal. A company or organization may partially pay for an employee’s tablet computer or smartphone, but that same device is used to upload photos to Facebook or download torrents of this season of Game of Thrones.
Naturally, security and privacy issues are a concern since these devices sync to the company network. Larger corporations may be able to hire IT support or produce sophisticated BYOD guidelines for employees to adhere to, but smaller businesses have limited resources.
In fact, recent surveys suggest that the small business sector is doing very little to preemptively prepare for potential network security risks that could arise with the use of BYOD devices. This could prove to be disastrous.
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